***Please note that Custom Orders/Personalized are non-refundable or exchangeable***
I will Refund only if item is damaged or lost in post. Buyer must wait 7 weeks for confirmation of lost goods before I will give a refund as in a rare few cases order have taken this long to get to buyers.
Damaged items, if damaged in transit send a photo of damage and I will refund. I'm not responsible for damage occuring after delivery.
For Returns - No postage (original or return) refund given.
It is the responsibility of the buyer to ensure the correct address is given.
Item can be returned to me but buyer must pay return postage and refund will only be given for item purchased not postage (original or return postage).
In all cases, the goods must be in their original condition and will be inspected on their return.
No used items accepted for refunds.
In the case of Pill boxes, split (eg.halved or quartered) pills may move sections.
Buyer has 14 days after receiving order as per EU Distance Selling Regulations to contact me for returns 2 (this excludes Customised/Personalised items).
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